Terms of Service
Policies and Procedures
The client hereto agrees as follows:
1) BoWow Dog Walking Services and its employees agree to provide services stated in this contract in a reliable and trustworthy manner. In consideration of these services and as an express condition thereof, the client expressly waives any and all claims against BoWow Dog Walking Services or its employees, unless arising from negligence on the part of BoWow Dog Walking Services.
2) BoWow Dog Walking Services or its employees shall not be held responsible for the loss, injury, death or actions of any pet that the client has let outside or has instructed the walker to allow outside while walker is not there. This includes pets with doggy doors and outdoor pets.
3) The client understands that all pets (where appropriate) must have a veterinarian and must be up to date on required vaccination.
4) BoWow Dog Walking Services does not diagnose, prognosis, or make therapy decisions, nor does it offer veterinary services. Any veterinary/medical concerns will be referred to a veterinarian.
5) BoWow Dog Walking Services do not accept aggressive pets. Pet is cared for based on client’s representation. Client will be responsible for all damage/injury caused by aggressive pets.
6) BoWow Dog Walking Services will not walk unruly or untrained dogs or dogs that choke themselves on their leash.
7) BoWow Dog Walking Services will not accept time specific calls as we can not guarantee specific times accurately. A three hour window is acceptable.
8) BoWow Dog Walking Services will not be responsible for any keys the client has asked to be mailed. If entry to home can not be made because of faulty keys, client authorizes the use of a locksmith and will be responsible for all charges.
9) Business hours fall between the hours of 9 a.m. and 5 p.m. and services are usually completed during this time unless we are behind schedule.
10) BoWow Dog Walking Services reserves the right to deny service or terminate service because of safety concerns, financial concerns or inappropriate or uncomfortable situations.
11) BoWow Dog Walking Services reserves the right to take pet(s) to vet if necessary. Client is responsible for all applicable charges.
12) BoWow Dog Walking Services requires you to have a responsible party to take care of your pet(s) in the event of unforeseen circumstances such as illness or death to either dog walker or self and in the event of inclement weather or a natural disaster. It is best your emergency contact is a neighbor so they can reach your home. BoWow Dog Walking Services is not responsible for pet(s) in these circumstances.
13) Payment is expected before services are rendered. In the event of additional unforeseen visits or other costs (vet fees), payment is expected within 5 days of the completion of services or a late charge of $20 will be applied.
14) Cancellations must be received 2 days prior to scheduled service or a $30 cancellation fee will apply.
By signing below the client fully understands and agrees to the contents of this agreement:
Owner’s signature________________________ Date_________________________
